Frequently Asked Questions

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Download Style App and start by taking our Style Quiz to get matched with — or choose — your stylist. Please select one of our two services: Signature Style Session or a Closet Mastery Edit, and choose either in-person or online. Book a time that works for you and answer a few quick styling questions. Once booked, you’ll connect and chat with your stylist directly in the app for a personalized, game-changing style experience.

Start by taking our style quiz (COMING SOON!), so we can match you with a stylist who best suits your style, needs, and location. You can also browse our roster of stylists in the app and view their profiles, experience level, and photos.  

Our stylists are based in select cities for in-person services, but all stylists offer online services to anyone, anywhere. You can choose between an Expert or Red Carpet level stylist — both are highly qualified professionals, with the difference being years of experience.   

We also offer complimentary style consultations to help you select the right stylist and service. 

We encourage you to upload a photo to your Style App profile. This helps your stylist understand your body shape, proportions, colouring, and personal style so they can prepare and personalize your styling experience in advance.

All of our in-person services require a minimum booking of 2 hours, while our online services require a minimum booking of 1 hour. 

Yes! If you need additional time after booking, you can discuss this with your stylist, and extra time may be added..

Immediately after booking. Our in-app chat opens so you can start discussing your style goals, ask questions, and get personalized guidance right away.

Your stylist will guide you on any specific preparations, but if you’d like a head start, avoid wearing multiple layers since you’ll be trying on clothes, wear comfortable shoes, and supportive undergarments. 

Your stylist will guide you on exactly how to prepare ahead of your session. If you’d like a head start, we recommend having this season’s clothing easily accessible and ready to review. You can also set aside any absolute “no” items you already know you no longer wear or love. 

Yes! After completing a Signature Style Session or Closet Mastery Edit and getting to know you and your style, you can choose to book a Personal Shopping session if you’d like. During this session, your stylist can shop on your behalf, selecting pieces tailored specifically to your style, body, and wardrobe needs.

We encourage you to share your feedback and rate your stylist after your session. You can rate your stylist directly on Style App, and you’re also welcome to leave us a Google review to help others learn about your experience. 

If you cancel more than 24 hours before the session start time, you will receive a 100% refund. If the stylist cancels, you will always receive a 100% refund.