Frequently Asked Questions

---

Download Style App from the App Store and choose between in-person or online services for Personal Styling & Shopping or a Closet Edit. Pick your stylist or let us match you with the perfect fit. Book a time that works for you and answer a few quick styling questions. Once you're connected, chat with your stylist through the app. Get ready for a personalized and game-changing style experience. Your dream look is just a tap away!

Style App is currently unavailable on the Google Play Store. If you use an Android or live outside of Canada, please complete our Stylist Request Form or email us, and we will gladly make the arrangements to fulfill your styling needs. 

To get started, download our app to explore the roster of stylists and their respective locations. Our stylists are based out of certain cities for in-person services, but all our stylists are available for online services to anyone, anywhere.   

Once you've done that, you can choose between an "Expert" level stylist and a "Red Carpet" level stylist. All the stylists featured on our platform have been meticulously selected and are experienced and qualified professionals. The distinction between these two tiers lies in their years of experience. 

Once you've determined which tier suits you best, take a look at their profiles and images to identify who you'd like to work with. If you're uncertain, we can pair you with a stylist on our app. We also offer complimentary style consultations to assist in selecting the perfect stylist and service for you. 

For a comprehensive list of our shopping destinations, we suggest you download Style App. Style App also offers online styling services that are accessible to individuals anywhere. We provide a seamless shopping experience and offers a wide range of locations to cater to your fashion needs. Simply download the Style App to explore the extensive selection of shopping options available at your fingertips. 

You can easily communicate with your personal stylist through our in-app chat feature. This streamlined communication channel allows you to directly connect with your stylist, discuss your styling preferences, ask questions, and provide any necessary information. 

Payment is required upon a stylist accepting your request to secure your appointment and must be completed no later than 24 hours before your session. You pay effortlessly via our app using our designated payment provider before your scheduled styling session. 

With our online Personal Styling & Shopping service, you have the convenience of shopping with your personal stylist through screen sharing. This allows you to virtually explore various online stores and browse through different clothing options together. Your stylist will provide valuable recommendations, offer styling advice, and assist you in finding the perfect items that align with your preferences and needs. You can have a tailored and personalized styling & shopping, all from the comfort of your own home.

Absolutely! With our in-person Personal Styling & Shopping service, you have the opportunity to shop alongside your stylist. This means you'll receive exceptional personalized assistance from our professional stylist and meet them in-person. We will guide you through the shopping process, helping you find the perfect items that suit your unique style and preferences.  

Yes! Our personal stylists also offer personal shopping services. Not only can we shop with you, but we can also shop for you. Simply use our in-app chat to discuss your specific needs and desires with your stylists to find the best experience for you. 

Our in-app chat serves as a convenient and efficient tool for communicating your preferences, discussing specific items or brands, and coordinating the personal shopping experience to ensure a seamless and satisfying outcome.

For in-person styling, the minimum booking duration is 2 hours. For online styling, there is a minimum booking duration of 1 hour.  If you require additional time, you can discuss it with your stylist during the session, and if they are available, you can add extra time to your session.

We highly encourage you to provide feedback and rate your stylist after your styling session. Your valuable input helps us maintain the highest standards of service and ensures that we continue to deliver the best possible experience to our clients. We take great care in handpicking every personal stylist on our platform to ensure their expertise and dedication to providing exceptional service. Your ratings and feedback contribute to our ongoing efforts to provide you with the best team of stylists who can meet your styling needs and exceed your expectations. To rate your stylist go on Style App: 

Calendar > History > Session > Rate

For our returning clients, we recommend seasonally booking a Personal Styling & Shopping session for a year-round capsule wardrobe. Once in the Spring/Summer, and once again in the Fall/Winter. 

We offer our styling services to both men and women. We style anyone looking to refine your wardrobe or seeking a fresh and fashionable look, our expert stylists are here to assist you. With a keen eye for style and a deep understanding of individual preferences, we cater to the unique fashion needs of men and women alike. Experience personalized styling that complements your personality and enhances your confidence, regardless of your gender.

We are thrilled to provide in-home and online Closet Edits as part of our services. Closet clean-outs are an excellent opportunity for our personal stylists to gain insight into your existing wardrobe. By assessing your current collection, they can identify any gaps and help you discover essential pieces that may be missing from your closet.

During the online or in-home Closet Edit session, our stylists will work with you to review your clothing, shoes, and accessories, offering guidance on what to keep, what to donate, and what to repurpose.

Embrace the transformative power of our in-home and/or online Closet Edit and let our personal stylists help you unlock the full potential of your existing wardrobe while guiding you toward the perfect additions to complete your fashion journey.

Easily purchase gift cards of any denomination through our website, which can be redeemed on the Style App. Simply visit our website and navigate to the designated gift card section to make your purchase.

When using the gift card for a purchase on the Style App, the corresponding amount will be deducted from the card balance. Any remaining funds on the gift card will be retained and can be used for future purchases. This ensures that you can continue to enjoy the convenience and benefits of the Style App while utilizing the remaining value on your gift card.

Whether you're looking to surprise a fashion-forward friend or treat yourself to a stylish shopping spree, our gift cards provide a flexible and convenient way to indulge in the latest fashion trends available on the Style App. Purchase a gift card today and give the gift of personalized style to your loved ones or yourself.

If you cancel more than 24 hours before the session start time, you will receive a 100% refund. If you cancel within 24 hours of the session start time, you will receive a 50% refund. If the stylist cancels, you will always receive a 100% refund.