Frequently Asked Questions

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Download Style App on the App Store, then decide between in-person or online styling. Select your desired shopping category to refine your wardrobe. Handpick your personal stylist or trust our expertise to match you with the perfect fit. Schedule a date and time that suits your agenda seamlessly. Once connected, engage in meaningful conversations with your stylist through our in-app chat. Get ready to revel in a truly enjoyable and transformative styling session. Your dream style awaits!

Step into the world of effortless style by downloading Style App from the App Store. Embrace the convenience and seamlessness of our platform as you embark on your journey to be styled by a professional personal stylist. Simply follow the prompts within the app and allow our expert team to curate the perfect looks tailored to your unique taste and preferences. Get ready to experience a new level of confidence and sophistication with just a few taps on your mobile device. Download Style App now and unlock the gateway to personalized style at your fingertips!

To get started, download our app to explore the roster of stylists and their respective locations. Please note that not all personal stylists are available at every styling location. Once you've done that, you can choose between an Expert Stylist and a Red Carpet Stylist. All the stylists featured on our platform have been meticulously selected and are experienced and qualified professionals. The distinction between these two tiers lies in their years of experience. Once you've determined which tier suits you best, take a look at their profiles and images to identify who you'd like to collaborate with. If you're uncertain, you can use our app to submit a request, and we'll match you with a stylist. Alternatively, if you'd appreciate assistance in selecting the perfect styles for you, feel free to email us, and we'll be more than happy to assist you in your decision-making process.

Although it is currently unavailable, we are still eager to style you! Kindly reach out via email, and we will gladly make the necessary arrangements to fulfill your styling needs.

For a comprehensive list of our shopping destinations, we suggest you download the Style App. At present, our in-person styling sessions are available in Toronto, Ontario, and the Greater Toronto Area (GTA), and we have plans to introduce more locations in the near future. However, Style App offers online styling services that are accessible to individuals from anywhere in Canada. Style App provides a seamless shopping experience and offers a wide range of locations to cater to your fashion needs. Simply download the Style App to explore the extensive selection of shopping options available at your fingertips. 

You can make your payment effortlessly via our app using our designated payment provider before your scheduled styling session. Payment is due 24 hours prior to your styling experience. To secure your appointment, we kindly request that you finalize your payment once your stylist confirms their availability. 

We want to emphasize that there is no obligation to purchase during or after your styling session. We have no affiliations with any stores or brands, which means our recommendations are solely based on your best interests and style preferences. You have complete freedom to decide what to purchase, and there is no pressure to buy anything. You can take your time, make purchases at your convenience, and choose only the items that you truly love and feel confident in. Our primary goal is to provide you with exceptional styling services and assist you in finding the perfect wardrobe that suits your personal style, without any external influences or sales pressures.

When you engage our online styling service, you have the convenience of shopping with your personal stylist through screen sharing. This allows you to virtually explore various online stores and browse through different clothing options together. Your stylist will provide valuable recommendations, offer styling advice, and assist you in finding the perfect items that align with your preferences and needs. Through this collaborative process, you can enjoy a tailored and personalized styling & shopping, all from the comfort of your own home.

When utilizing our styling service, you can easily communicate with your personal stylist through our in-app chat feature. This streamlined communication channel allows you to directly connect with your stylist, discuss your styling preferences, ask questions, and provide any necessary information. 

Absolutely! When you utilize our styling service, you have the opportunity to shop alongside your stylist. This means you'll receive exceptional, personalized assistance from an expert stylist, whether you choose to meet them in-person or work with them online. We will guide you through the shopping process, helping you find the perfect items that suit your unique style and preferences.  

Yes! Our personal stylists also offer personal shopping services. Not only can we shop with you, but we can also shop for you. Simply use our in-app chat to discuss your specific needs and desires with your stylists to find the best experience for you. 

Our in-app chat serves as a convenient and efficient tool for communicating your preferences, discussing specific items or brands, and coordinating the personal shopping experience to ensure a seamless and satisfying outcome.

For online styling, there is a minimum booking duration of 1 hour. This allows your stylist to provide comprehensive guidance and assistance during the session. If you require additional time, you can discuss it with your stylist during the session, and if they are available, you can add extra time to your session.

For in-person styling, the minimum booking duration is 2 hours. This longer minimum duration allows for a more immersive and detailed styling experience, considering the additional aspects involved in an in-person session. Similar to online styling, if you need extra time during your in-person session and your stylist's schedule permits, you can extend the session by adding additional time.

We highly encourage you to provide feedback and rate your stylist after your styling session. Your valuable input helps us maintain the highest standards of service and ensures that we continue to deliver the best possible experience to our clients. We take great care in handpicking every personal stylist on our platform to ensure their expertise and dedication to providing exceptional service. Your ratings and feedback contribute to our ongoing efforts to provide you with the best team of stylists who can meet your styling needs and exceed your expectations. To rate your stylist go on Style App: 

Calendar > History > Session > Rate

New Clients: Choose between two options to kickstart your styling journey.  Option one includes a 1-hour online Closet Edit session combined with 2 hours of Personal Styling. Alternatively, opt for option two and indulge in a comprehensive 3-hour Personal Styling experience.

For our valued Regular Clients, we recommend booking a 2-hour Personal Styling session seasonally to stay up to date with the latest fashion trends.

If you prefer online consultations, our Online Clients can book 1-2 hours of virtual styling to receive expert advice from the comfort of their own homes.

Once you've made a booking, feel free to engage in a conversation with your assigned stylist. They will gladly offer their professional opinion and extend the duration of your session if necessary.

To access the complete list of shopping categories, we recommend downloading the Style App. Style App provides a seamless shopping experience and offers a wide range of categories to cater to your fashion needs. Simply download the Style App to explore the extensive selection of shopping options available at your fingertips. Start your style journey today and discover the perfect items across various categories with the Style App.

We offer our styling services to both men and women. Whether you're a gentleman looking to refine your wardrobe or a lady seeking a fresh and fashionable look, our expert stylists are here to assist you. With a keen eye for style and a deep understanding of individual preferences, we cater to the unique fashion needs of men and women alike. Experience personalized styling that complements your personality and enhances your confidence, regardless of your gender.

We are thrilled to provide online Closet Edits as part of our services. Closet clean-outs are an excellent opportunity for our personal stylists to gain insight into your existing wardrobe. By assessing your current collection, they can identify any gaps and help you discover essential pieces that may be missing from your closet.

During the online Closet Edit session, our stylists will work with you to review your clothing, shoes, and accessories, offering guidance on what to keep, what to donate, and what to repurpose. This process allows us to understand your unique style preferences, evaluate your fashion needs, and create a tailored plan to enhance your wardrobe.

Once the Closet Edit is complete, we can collaborate on creating a personalized shopping list of missing essential pieces that will complement your existing items. This approach ensures that your new purchases will align with your style goals and seamlessly integrate into your wardrobe, creating a cohesive and fashionable ensemble.

Embrace the transformative power of an online Closet Edit and let our personal stylists help you unlock the full potential of your existing wardrobe while guiding you toward the perfect additions to complete your fashion journey.

Easily purchase gift cards of any denomination through our website, which can be redeemed on the Style App. Simply visit our website and navigate to the designated gift card section to make your purchase.

When using the gift card for a purchase on the Style App, the corresponding amount will be deducted from the card balance. Any remaining funds on the gift card will be retained and can be used for future purchases. This ensures that you can continue to enjoy the convenience and benefits of the Style App while utilizing the remaining value on your gift card.

Whether you're looking to surprise a fashion-forward friend or treat yourself to a stylish shopping spree, our gift cards provide a flexible and convenient way to indulge in the latest fashion trends available on the Style App. Purchase a gift card today and give the gift of personalized style to your loved ones or yourself.

If you cancel more than 24 hours before the session start time, you will receive a 100% refund. If you cancel within 24 hours of the session start time, you will receive a 50% refund. If the stylists cancels, you will always receive a 100% refund.